Frequently Asked Questions

After signing up, you'll immediately receive your personal Dutch shipping address. You can start using it for deliveries right away. Your address will be displayed in your dashboard.

No, we handle all shipping labels and arrangements. This ensures proper handling and tracking of your packages. We work with trusted carriers like PostNL, DHL, UPS, and FedEx to get you the best rates.

Yes! You'll receive tracking information once your package is forwarded. You can also view the status of all your packages in your dashboard, including photos of received items.

We work with PostNL, DHL, UPS, and FedEx to provide you with the best shipping options and rates for your destination. The carrier choice depends on your location and package requirements.

We provide 30 days of free storage for all packages. After 30 days, additional storage fees may apply. You'll receive notifications to help you manage your packages.

The €5/month subscription includes your personal Dutch address, 1 free package forwarding per month, package photos, 30-day storage, and email notifications. Additional packages can be forwarded for the shipping cost plus a small handling fee.

We accept most packages, but cannot forward prohibited items like hazardous materials, illegal substances, or items restricted by international shipping regulations. Contact us if you're unsure about a specific item.

Our local agents can help with tasks in the Netherlands like purchasing items from local stores, making deliveries, or other custom requests. Simply describe your task, choose your timing preference, and we'll provide a quote and timeline.